Frequently Asked Questions (FAQ)

Ela Excellence Resort Belek opened in 2007 and was fully renovated in 2022. 

We operate under the "Feel Well All-Inclusive" concept. 

Yes, we are open 12 months of the year. 

We provide service in Turkish, English, German, and Russian. 

Yes. We are a family-friendly resort with Everland Kids World and spacious rooms and suites designed for families. 

Unfortunately, pets are not allowed. 

Check-in is at 14:00, and check-out is at 12:00. Early check-in or late check-out is subject to availability and additional charge. 

Late check-out is possible for an additional fee, subject to availability. Our Comfort Zone area offers shower and resting facilities. 

Room decoration, sparkling wine, private breakfast, spa discounts, and complimentary à la carte dinner are some of the privileges we offer. 

Yes. Family Room, Family Duplex, Lake House Family Suite, Private Suites, and Villas are ideal for families with children. 

Yes, we have 5 specially designed accessible rooms. 

Daily stocked minibar, capsule coffee machine, Wi-Fi, LED TV, digital safe, bathrobe & slippers, balcony, smart air conditioning and lighting system. 

Yes, we provide a variety of pillow options for your comfort. 

All our rooms are non-smoking. However, all rooms have balconies. 

Yes, 24-hour room service is available. It is chargeable and not included in the concept. 

Turndown service is available in higher-category rooms such as Deluxe, Premier, Grand Rooftop, and Presidential Suites. 

Rooms are cleaned daily. Towels and linens are changed upon request or regularly, following our eco-friendly procedures. 

Buffet meals (3 times a day), 24/7 restaurant & bars, local and selected imported beverages, daily minibar refill, coffee & tea setup, and snack services. 

La Sofa, La Santé, and La Salsa (included in the concept), and specialty restaurants like La Perla, Galata Tavern, and Teppanyaki (with extra charge). 

Yes, reservation is required for all à la carte restaurants. 

Yes, we offer alternatives based on special dietary needs. 

Yes, a children's menu and baby food options are available. 

Yes, concept-included drinks are free 24/7. Premium drinks are chargeable. 

For dinner, a “casual smart” dress code is preferred. 

Our private beach is seafront and offers complimentary sunbeds, umbrellas, cushions, and towels. 

Our beach is fine sand. 

Yes, we have a large aquapark with water slides. 

We have outdoor pools, indoor pools, children's pools, and private pools for villas. 

Yes, towels are provided free of charge and can be changed daily. 

The indoor pool and semi-olympic outdoor pool are heated during winter. Other outdoor pools are used during the summer season. 

Yes, private pavilions and cabanas are available for rent on the beach. 

The aquapark has areas for different age groups. Slides for kids are suitable for ages 4–12, with separate slides for adults. 

Turkish bath, sauna, and steam room are included. 

Massages, special care treatments, skincare, hairdresser, and personal spa packages are extra. 

Yes, our Indoor & Garden Fitness areas are free. Personal training sessions are chargeable. 

Yes, yoga, pilates, and stretching classes are held in our Fit Garden area. 

The spa is for adult guests only. Children under 16 are not allowed in the spa area. 

Yes, we have doctor and nurse services available for a fee. 

Classes like yoga, pilates, and stretching are included in the daily activity program. Private lessons are extra. 

Yes, such as sports tournaments, dance lessons, pool games, yoga, and fitness sessions. 

Live music, DJ performances, dance shows, themed parties, and special events. 

Yes, Everland Kids World offers fun and educational activities in a 1,000 m² area. 

Yes, such as sports tournaments, an e-sports corner, and teen-focused events. 

Yes, various water sports are available on our beach for an additional fee. 

Yes, different shows, live performances, and themed events are held every evening during the season. 

Yes, a mini-disco is held every evening at Everland Kids World. 

Yes, we are very close to Belek’s renowned golf courses. Reservations and transfers can be arranged through our Concierge team. 

35 km. 

45 km. 

Yes, VIP transfer services are available for an additional fee. 

Yes, we have free parking, including 4 electric vehicle charging stations. 

Transfer is chargeable with standard bookings. Some room types offer complimentary VIP transfers. 

We are 2 km from Belek town center. From Belek, there are regular bus services and taxis to Antalya. 

We accept Mastercard, Visa, Amex, and Eurocard. 

Turkish Lira, Euro, US Dollar, and British Pound. 

Yes, complimentary Wi-Fi is available in rooms and all common areas. 

For individual bookings, guests must be at least 18 years old to check in. 

Visitors are allowed with registration at reception. However, access to guest rooms is restricted for security reasons. 

Cancellation and refund policies vary based on the campaign and booking channel. Please contact our sales team for detailed information. 

Yes, we offer early booking discounts during certain periods of the year. 

Accommodation tax in Turkey may not be included in the price. Please confirm during reservation for the most current information. 

Yes, we offer wedding services in our ballroom, terraces, and garden areas. 

Yes, we have meeting rooms and a ballroom with various capacities. 

Yes, our villas and exclusive suites offer VIP accommodation with butler service. 

Wedding packages include venue decoration, menu options, entertainment, bridal suite, and special treats. 

Honeymoon suites are subject to availability. It is important to mention your honeymoon at the time of reservation. 

Yes, we offer custom group packages for meetings, conferences, and incentive trips.